Privacy Policy

Devex Hub Private Limited (“Devex Hub”, “we”, “our”, or “us”) collects information to provide software engineering, Agentic AI, custom digital solutions, and consultation services. The types of data we collect include:

• Direct Inquiries & Contact Data: Name, work email address, phone number, company name, project scope, budget range, and project details submitted through our contact forms.
• Interactive AI & Voice Agent Data: Conversation transcripts, requirement summaries, contact details, and voice metadata provided during interactive chatbot or voice receptionist sessions.
• Technical & Usage Information: IP address, browser type, device specifications, operating system, and anonymous interaction metrics collected through cookies and server logs to maintain security and optimize performance.

We use collected information strictly for legitimate commercial and engineering purposes, including:

We employ enterprise-grade technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction:

• Encryption in Transit: All web traffic and WebSocket streams are encrypted using modern Transport Layer Security (TLS 1.3 / HTTPS / WSS).
• Encryption at Rest: Database records, environment secrets, and credentials are encrypted using industry-standard cryptographic algorithms.
• Access Control: Strict role-based access control (RBAC), multi-factor authentication (MFA), and least-privilege security policies govern access to internal databases.

When interacting with our Voice Receptionist or AI Chatbot:

Audio streams are processed in real-time for speech-to-text transcription and conversational synthesis. Dialogue text is parsed to extract contact information and summarize project requirements to assist our human engineering team. We do not sell conversational logs or voice recordings to third parties for advertising or profiling.

To operate high-availability cloud infrastructure and AI capabilities, we partner with reputable technology providers who process data strictly pursuant to data protection agreements:

• OpenAI: Natural language processing and response generation via secure API.
• Deepgram: Real-time voice transcription and text-to-speech audio streaming.
• Cloudflare / Vercel: Global content delivery, DDoS protection, and edge security.
• SMTP Email Providers: Dispatch of project enquiry notifications and lead alerts.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including evaluating client engagements, maintaining ongoing software development contracts, resolving disputes, and satisfying legal or accounting requirements. When information is no longer needed, it is securely purged or anonymized.

Depending on your jurisdiction (including GDPR, CCPA, and India’s Digital Personal Data Protection Act), you have the right to:

• Request access to the personal data we hold about you.
• Request correction or updating of inaccurate personal data.
• Request erasure of your personal information (“Right to be Forgotten”).
• Withdraw consent for marketing communications or data processing at any time.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our data protection team: